Vacancy caducado!
About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job Description:Supervisor – Healthcare Eligibility Transaction Processing SupervisorJob Description:The Transaction Processing Supervisor is responsible for the day-to-day management of Eligibility Professionals.Mentor their team for the development and improvement of service to customers.Improve internal communication and flows for the completion of their teams’ transactions. Be responsible for the management of organizing and directing the daily activities and specific functions within the Eligibility service organization.Build, manage, and coach teams who are able to provide exceptional customer service.Be accountable for ensuring their teams are meeting quality standards outlined in business operations, calculating, and coaching to performance metrics and analyzing reports to ensure efficiency and effectiveness.The position is in Topeka, KS, however, the work may be performed from home at times considering the economic and office impact of Covid-19Essential duties may include, but are not limited to:
Supervise and monitor the activities of the department in the initial application, review, determination and processing of Medicaid Applications
Responds to complex and/or emergent matters needing second level support
Provide direction and mentoring on ongoing basis to develop employees’ performance
Review productivity and quality assurance,
Collaborate with staff from the Quality Department a
Maintain discretion and confidentiality in all areas
Consistently build and maintain solid working relationships with employees, management, and key individuals in other departments
Keeping up to date with business development and new policies and procedures
Manage day-to-day activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Escalate any appropriate problems to senior management
Support the Senior Manager to highlight operational risks and areas for improvement
Communicates with teams and Managers to provide status of work.
Participates in meetings with internal teams and external clients.
Required skills/abilities
Knowledge of Medicaid and managed care programs.
Ability to establish and maintain effective working relationships with all levels
Ability to problem solve through analysis and ongoing feedback.
Ability to handle multiple tasks and meet deadlines, flexibility under pressure
Ability to deal with customer escalations
Capable of working independently
Excellent verbal, written, and interpersonal skills
Minimum Qualifications/Experience
Associate Degree or equivalent combination of education, training, or work experience considered in lieu of degree
Minimum of two (2) years’ experience in a service center environment, required.
Proficient in Microsoft office suite
Bilingual, preferred
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide the opportunity to grow with a team of people who will challenge and inspire you to be the best!Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $40K-$52KClosing:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodationpol.pdf) .At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Vacancy caducado!