Operations Services Support

As our Operations Services Support Specialist, you'll play a crucial role in maintaining and optimizing our digital operations. You'll be at the forefront of our technological infrastructure, ensuring smooth daily operations and continually improving our systems and processes.Key ResponsibilitiesSystem Management: Assist in the day-to-day operations of AdBook/Fattail inventory management system and Naviga Digital First Order Entry and financial system.Policy Enforcement: Implement and uphold policies and procedures for daily online operations and system setups.Troubleshooting: Resolve New Media Help Desk tickets and provide expert system support, diagnosing and fixing issues efficiently.Process Improvement: Contribute to the continuous enhancement of inventory management, order entry, billing, and reporting processes.Documentation: Help create and maintain comprehensive documentation of department workflows and best practices.Innovation: Work on cutting-edge projects to improve our digital infrastructure and operational efficiency.