Duties and Responsibilities:
Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
Develop existing and custom applications within ServiceNow including integrations with other applications.
Hands on experience in Service Catalog/Service Portal modules
Create and use update sets to move customizations between ServiceNow instances
Design for and maintain a highly available and recoverable environment
Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
Work with process managers to fully understand business functionality, pain points, and areas of improvements
Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
Proactively keeps ServiceNow skills current
Manage and lead the development work of vendors and consulting staff
Mentor and share Technical knowledge with Service Management team
Minimum Qualifications:
Extensive experience ServiceNow administration and ServiceNow development in an enterprise environment
Strong experience in IT Service Management process design
ServiceNow System Admin Certification
Ability to apply business concepts into a technical solution
Experience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, Knowledge
Ability to create reports using the standard reporting engine, plus metrics and SLAs
Follows ServiceNow best practices (including scripting, security, implementation)
Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
A high school diploma or a GED from an accredited institution
Preferred Qualifications:
ServiceNow Certified Application Developer
ITIL Intermediate certification-
ServiceNow System Admin Certification
Experience in a healthcare domain
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Passion for providing excellent service to all internal customers
Deep troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning.