Customer Service Rep

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Overland Park, United States! We're seeking an enthusiastic and professional individual to be the face of our company and ensure our customers have a positive experience.Respond to customer inquiries via phone, email, and chat in a timely and professional mannerProcess customer orders, returns, and exchanges accurately and efficientlyProvide product information and assist customers in making informed decisionsResolve customer complaints and concerns with empathy and patienceMaintain up-to-date knowledge of company policies, products, and servicesCollaborate with team members to ensure smooth operations and customer satisfactionDocument customer interactions and maintain accurate records in our customer service databaseIdentify and escalate complex issues to appropriate departments when necessaryParticipate in ongoing training to enhance customer service skills and product knowledgeContribute to a positive work environment by maintaining a friendly and supportive attitude