Job Details

ID #6038343
Estado Kansas
Ciudad Lenexa
Tipo de trabajo Permanent
Salario USD Depends on Experience Depends on Experience
Fuente Vidorra Consulting Group
Showed 2020-11-23
Fecha 2020-11-12
Fecha tope 2021-01-11
Categoría Etcétera
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Windows Help Desk Support

Kansas, Lenexa, 66215 Lenexa USA

Vacancy caducado!

This position will provide 1st / 2nd level technical support to internal customers for resolution of reported hardware and software issues. Additionally, perform general administration duties for server/network infrastructure. Must be resourceful in finding solutions to issues and be able to communicate well with all levels in the company. The successful candidate will have a strong Customer Service mindset.

Requirements:
  • Minimum 2 years in a Corporate Help Desk / IT Support environment
  • Excellent Customer Service skills
  • Well-developed written and oral communication skills
  • Associate’s Degree preferably in a Computer or Management related area or equivalent combination of completed college-level classes and/or computer certificate training classes plus related work experience
  • Ability to work independently on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Follows established procedures on routine work
  • Excellent analytical, communication and problem-solving skills
  • Ability to work directly with end users and technical staff when troubleshooting support issues
  • Expertise in the following areas:
    • Microsoft Windows OS trouble shooting
    • PC Hardware – diagnostics / installation
    • PC image management / installation / software deployment
    • Google Apps
    • Mobile device management (iPhone, Android, iPad)
    • Microsoft Office Applications
    • Multimedia Conferencing (video, conference room equipment)
  • Basic knowledge in the following areas:
    • Windows Server 2003/2008
    • Fundamental Networking skills – TCPIP, DNS
    • CISCO phone system – VOIP
    • Cisco Network equipment
    • Active Directory Account Management

Vacancy caducado!

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