Vacancy caducado!
This position will provide 1st / 2nd level technical support to internal customers for resolution of reported hardware and software issues. Additionally, perform general administration duties for server/network infrastructure. Must be resourceful in finding solutions to issues and be able to communicate well with all levels in the company. The successful candidate will have a strong Customer Service mindset.
Requirements:- Minimum 2 years in a Corporate Help Desk / IT Support environment
- Excellent Customer Service skills
- Well-developed written and oral communication skills
- Associate’s Degree preferably in a Computer or Management related area or equivalent combination of completed college-level classes and/or computer certificate training classes plus related work experience
- Ability to work independently on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Follows established procedures on routine work
- Excellent analytical, communication and problem-solving skills
- Ability to work directly with end users and technical staff when troubleshooting support issues
- Expertise in the following areas:
- Microsoft Windows OS trouble shooting
- PC Hardware – diagnostics / installation
- PC image management / installation / software deployment
- Google Apps
- Mobile device management (iPhone, Android, iPad)
- Microsoft Office Applications
- Multimedia Conferencing (video, conference room equipment)
- Basic knowledge in the following areas:
- Windows Server 2003/2008
- Fundamental Networking skills – TCPIP, DNS
- CISCO phone system – VOIP
- Cisco Network equipment
- Active Directory Account Management
Vacancy caducado!