Vacancy caducado!
Job Description:Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer’s expectations by delivering quality customer service.• With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.• Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions• Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.• Follows policies and procedure to ensure corporate data security.• Executes and enforces user access guidelines and procedures.• Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.• Responds positively and promptly to coworker requests for assistance.• Participates in assigned projects, contributing to their accurate and timely completion.• Communicates effectively with all levels of employees, both technical and non-technical.
Vacancy caducado!