Customer Service Representative

Job DescriptionNexmos Design is seeking a motivated and detail-oriented Customer Service Representative to join our team in Kansas City, MO. The ideal candidate will provide outstanding support to our clients by handling inquiries, resolving concerns, and maintaining a positive client experience. This role plays a key part in maintaining our reputation for reliability and excellent service.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person with professionalism and clarityResolve product or service issues promptly and thoroughlyMaintain accurate records of client interactions and transactionsCollaborate with internal departments to ensure timely resolutionsProvide detailed information about our services and assist with client requestsFollow up with clients to ensure satisfaction and build long-term relationshipsStay informed on company products, services, and policies