Job Description
We are seeking a dedicated and professional Customer Service Representative to join our team at Nexmos Design. The ideal candidate will provide outstanding service to our clients, ensuring their needs are met and any inquiries or issues are resolved efficiently and effectively. This position offers an excellent opportunity to be part of a growing company and to contribute to our customer-centric mission.ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide information about products and services, ensuring that customers are fully informed.Handle customer complaints, providing solutions and alternatives when necessary.Maintain accurate customer records and documentation of interactions.Collaborate with other departments to ensure customer satisfaction and resolve issues.Monitor customer feedback and suggest improvements to enhance service quality.Assist with order processing and follow-up on pending issues.Ensure that company policies and procedures are followed in every customer interaction.