Job Description:
Sonar Spark is seeking a professional and detail-oriented Customer Service Representative to join our team. This role is essential in maintaining strong relationships with our clients by providing exceptional support, resolving inquiries efficiently, and ensuring overall satisfaction. The ideal candidate will be solution-focused, organized, and passionate about delivering excellent customer experiences.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a professional and timely mannerResolve product or service issues by clarifying the customer's complaint and determining the cause of the problemProcess orders, forms, and requests accuratelyFollow up with customers to ensure resolution and satisfactionMaintain customer records by updating account informationCollaborate with internal teams to provide feedback and improve servicesUphold company policies and ensure consistent quality in communication