Call Center Agent

Job DescriptionWe are seeking a professional and motivated Call Center Agent to join our dynamic team in Kansas City, MO. As a Call Center Agent at Every Word Code, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and ensuring a high level of client satisfaction. This position is ideal for individuals who are detail-oriented, customer-focused, and thrive in a fast-paced environment.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a courteous and professional mannerMake outbound calls to follow up on customer issues or provide additional informationDocument all customer interactions accurately in the systemResolve product or service issues by clarifying the customer’s complaint and determining the best solutionMaintain knowledge of company services, policies, and proceduresEscalate complex issues to the appropriate departments when necessaryMeet individual and team performance metrics and call quality standards