IT Support Generalist

Key ResponsibilitiesTechnical Support & Troubleshooting:Provide frontline support for hardware, software, and business applications, including Salesforce, shipping software(s), Shopify, VoIP phone systems and Office 365.Troubleshoot basic IT issues, ensuring minimal disruption to daily operations.Vendor & System Management:Serve as a liaison between internal users and external vendors to coordinate solutions and maintain system efficiency.Assist in onboarding new IT tools and optimizing existing software.Process Improvement & Training:Identify opportunities to improve internal processes and streamline workflows through simplification and automation utilizing technology.Provide user training and create documentation for software applications and best practices.Project Support:Assist with IT-related projects, including automating the flow between systems (i.e. Salesforce ERP and Shopify), ensuring tasks stay on track and align with business needs.Collaborate across teams to implement new systems and/or updates efficiently.