Vacancy caducado!
Kelly Services is seeking a Computer Support Associate for one of our leading clients. If this position may be interested to you, please email me back at Soma.Patanaik@kellyit.com (with your most up to date resume in word format) and advise the best time and number at which you can be reached Job Title: Computer Support Associate Location: Urbandale, IA, 50322 Type: W2 Contract (No C2C) Length: 12 months Pay Rate - Open for discussionJob Description:
- Will help customers ensure conference room technology is ready for meetings; pre-meeting support.
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates - exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- Knowledge of computing and networking concepts and fundamentals
- Understand basic conference room technology (teams, cameras, microphone)
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
- High School or secondary diploma or equivalent
- Experience with Information Technology discipline
- This will be an ONSITE- First Shift position
- Metatarsals are required from day 1
- Some driving between the Des Moines area facilities may be needed to help with Support