Description Robert Half is hiring a Customer Support professional to join the John Deere Financial team to provide front-line technical support, information, and solutions to John Deere dealers and customers!This is an onsite, long-term contracted engagement that is eligible for retention bonuses and pay increases. Call our team today to apply or learn more. Christin and Erin can be reached at 563-359-3995.The Contact Center is open from 7a to 7p Monday to Friday; shifts will rotate within the 12 hours of operation:
7:00am - 3:30pm
8:00am - 4:30pm
9:00am - 5:30pm
10:30am - 7:00pm
Candidates must be available to work any 8-hour shift within the 7am-7pm support window.This position will support the Intelligent Solutions Group (ISG) for product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Customer Support Representatives provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the case management system. The candidate for this role will also create and maintain support tools available online.A few of the 80+ products supported by this team include: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.This team provides a wonderful onboarding process! Training and mentorship will last approximately 6 weeks, with the shift being 8a to 4:30p. It takes approximately 3-4 months to be fully trained.Requirements Skillset we are seeking:
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
What would make you standout:
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
A Bachelor's degree in Business, Math, Ag, etc. is highly preferred. Technical/IT certifications will also be considered. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .