Vacancy caducado!
Career Opportunity: Job Title: IA-OCIO-NE1-Help Desk Support About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview IA-OCIO-NE1-Help Desk Support Requirements:
- The State of Iowa OCIO is searching for a Help Desk Support resource to provide technical assistance and advice to end users for hardware, software, and systems.
- This position will perform all roles of a Help Desk Support technician to create a ticket, providing immediate assistance for issues over the phone when possible or escalating to appropriate teams when needed.
- Most of the calls are from public users requiring password resets, helping to get access to systems or setting an account.
- The ideal candidate will have excellent customer service and communications skills.
- Business Objective: Timely handle requests for assistance for both State employees and locals received via phone, email, employee self-service, the local portal, or walk-in.
- Create and resolve service request tickets for issues the service desk can resolve.
- For issues that cannot be solved at the service desk, create a service request ticket, and assign to the appropriate higher-level team.
- Handle tricky situations with clients and turn them into a win for the service desk team- Initiate trouble tickets from a service desk system
- Answer how-to questions and resolve issues related to system access and password creation/reset
- Maintain a positive outlook, be professional, and provide excellent customer service
- Ability to talk with staff and local who have limited IT knowledge about their issues
- Knowledge of remote VPN process and troubleshooting
- Ability to work with and understand all Microsoft Office applications to assist callers.
- Knowledge of Microsoft Windows 10 & Office 2010/2013/2016/365
- Must have the knowledge and ability to solve basic IT problems
- Ability and tolerance to work from home and stay focused on assigned tasks
- Understand and comply with State of Iowa security requirements
- Ability to enter tickets into a service desk call center application
Vacancy caducado!