Job Details

ID #46185557
Estado Iowa
Ciudad Des moines
Tipo de trabajo Permanent
Salario USD TBD TBD
Fuente Robert Half
Showed 2022-10-03
Fecha 2022-10-02
Fecha tope 2022-11-30
Categoría Etcétera
Crear un currículum vítae

Desktop Support Engineer

Iowa, Des moines, 50309 Des moines USA

Vacancy caducado!

Description

• Document, track, monitor incident and problem service tickets to ensure resolution in a timely manner

• Provision and deprovision access within VMware Horizon.

• Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines.

• Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data.

• Focus on the efficiency, stability, and resiliency of the Bank's Desktop infrastructure, utilizing strong problem-solving, analytical, and communications skills, in addition to in- depth technical knowledge of systems hardware and software

• Facilitate root-cause analysis on critical production issues

• Manage the procurement of desktop hardware and software

• Assist with maintaining the Ivanti asset management system including yearly auditing of assets to ensure inventory accuracy of all assets

• Identify, research and resolve complex technical problems and recommend process improvements

• Maintain current professional and technical knowledge pertaining to industry standards and best practices in the field

• Develop complex Batch scripts and PowerShell scripts using PowerCLI

• Assist Service Desk team with troubleshooting, escalated issues

• On-site work required, with limited flexible schedule

• Participate in an on-call rotation that goes from Friday to Friday 24 x 7

Requirements

- Desktop support or related experience

- Expertise in Vmware Infrastructure

- Adeptness in Provide Technical Support

- Deep understanding of Vmware Technologies

- Foundational knowledge in Desktop Hardware

- Experience with Desktop Virtualization

- Solid understanding of VMware

- Demonstrated knowledge of Technical Support

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Vacancy caducado!

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