As Iowa’s largest nonprofit animal shelter, we are committed to protecting animals and addressing the growing demand for animal control facility space. Our mission has taken a giant leap forward with the opening of our cutting-edge New Animal Services location, scheduled for December 2023. This 21,850-sf facility represents a significant upgrade, designed to meet Association of Shelter Veterinarians (ASV) guidelines and regulations, and it boasts sustainability features aligned with the city’s electrification goals, including a pursuit of LEED Gold certification.We are currently seeking FT & PT Customer Experience Technicians to join our Adoptions team. In this role, you will be the face and/or voice for our furry friends and community by providing the best customer experience. You will play a key role in providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers while maintaining a safe and healthy environment. you will be joining a team that works together to create change and provides a meaningful impact every day for the animals and our community. Here's what we ask of you to take our Customer Experience team to the next level.
High School Diploma or GED (required)
2 years' customer service experience (preferred)
Valid Driver's License with a satisfactory driving record
Excellent customer service skills, including problem-solving skills
Animal Handling experience (may do basic evaluations and vaccines)
Ability to function in a fast-paced environment
Strong communication skills and openness to change
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Benefits:
Paid time off
seven paid holidays
Health, Dental, & Vision
Disability Insurance - Short and long-term disability
Life & AD&D Insurance
Accident & Critical Illness
HSA/FSA
Retirement: 401(k) & ROTH plan
Along with traditional benefits, the ARL employees also receive a variety of other benefits within our organization and outside our organization; these benefits include:
Employee Assistance Program (EAP)
Discounted Pet Food
Discounted Pet Insurance
20% off Animal House (https://animal-rescue-league-of-iowa.shoplightspeed.com/) purchases - Your pet's favorite place to shop!
25% off 4-week training classes for your pets
Employee Veterinary Assistance Program
Free yearly vaccinations
Microchips at cost
Heartworm screening -$5 per pet
Annual Heartworm preventative at a cost
Other services upon request/availability