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Regional Technical Manager
BCforward is seeking a Regional Technical Manager for direct hire in Cedar Rapids, Iowa. Regional Technical Manager Must live within 90 miles of the city.Description: The role of the IT Division Manager is accountable for Site Operations for the US and Canada Field Sites. This role is responsible for providing proactive insight and making strategic recommendations for site service improvement plans, supporting location incidents, providing business engagement and communications. This role will also partner closely with leadership on defining strategic recommendations and roadmaps in line with business strategies and partner closely with managed services teams. The Team Lead is expected to possess a confidence in the depth and breadth of knowledge in infrastructure, application, and business operations tRequirements: Act as the main point of contact for Region and Site Leaders, as well as technical personnel at sites (e.g., Site leads, controls specialists)?Provide timely business communications to field leadership teams for site escalations and proactive notifications.Manage sector recovery governance partnering with managed services teams.Field Business engagement for Division communication; site initiatives/project deployments, new digital capabilities, support to location end usersMonitor and analyze statistical data to develop improvement plans improved end user performance.Partner with end users and backline teams to drive standards for optimal Infrastructure performance.Provide overall governance to other IT Teams, Compute and Network Operations Teams (making decisions & provide consultation)Partner closely with cross-functional IT operations leadership team across sectorsDefine, build, and maintain site scorecards across on assigned Region and drive corrective action: calls, service levels, stability, requests, problems, etc.?Build and maintain site-specific downtime and freeze windows - gatekeeper of change management.Partners with network, database, compute, and application teams to drive ITIL processes. ?Develop deep understanding of the infrastructure footprint at each site within the Region (Network IT/OT, Security, Compute, Database, Applications, etc.)?Responsible for call, incident, request, problem, and release management: Owns incident management, Problem Mgmt. process for the Region: 1st escalation point?.Drives quality execution of Infrastructure projects and Service Improvement PlansOversee preventative site maintenance for IT infrastructure/ Warehouse equipment.Execute Audits on Field Warehouses to ensure standards are met for stability purposes.Some travel expected business critical projects as needed.Participates in a 24x7 Leadership On-call coverage for other regions as needed.Considerable knowledge of network-based systems operations and maintenance, including a solid understanding of protocols and tools necessary for effective resolution of maintenance requests and tracking operational processesExcellent analytical and problem-solving skillsStrong analytical and organizational skills with the ability to manage multiple, competing complex priorities.Strong organizational skills and ability to efficiently manage a variety of multiple concurrent projects/issues simultaneously.Ability to work well with people from different disciplines with varying degrees of technical experience.Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.Skills/Experience:Bachelor's degree in IT or Business Management10+ years of technology and IT experience4+ years customer service delivery with Managed Service Partners2+ years of Network, Compute, Database Infrastructure, IT OperationsExperience of working in a multi-cultural, virtual team, across multiple geographical regionsAbility to coordinate and direct activities across multiple teams with a daily focus.Excellence in execution through proper prioritization of projects and initiativesExcellent customer relationship building and engagement skills.Strong project management skills and ability to multi-task across simultaneous complex tasksExcellent verbal and written communications skillsAdvanced knowledge of technical/business environment and problem determination strategiesDevelops and maintains standard operating procedure manual and processes used by the team. Interested candidates please send resume in Word format Please reference job code 198105 when responding to this ad.