Resort Manager

We are seeking an experienced and dynamic Resort Manager to lead our luxurious property in Morocco, United States. As the Resort Manager, you will be responsible for overseeing all aspects of our resort operations, ensuring exceptional guest experiences, and driving business growth in this unique cross-cultural setting.Oversee daily resort operations, including front office, housekeeping, food and beverage, and maintenance departmentsDevelop and implement strategic plans to maximize revenue and profitabilityEnsure the highest standards of customer service and guest satisfactionManage and mentor a diverse team of hospitality professionalsCreate and maintain budgets, financial reports, and performance metricsCollaborate with sales and marketing teams to develop and execute promotional strategiesPlan and coordinate special events and activities that showcase local culture and attractionsAddress and resolve guest complaints and concerns promptly and professionallyEnsure compliance with local Moroccan regulations and American hospitality standardsContinuously improve resort facilities, services, and guest experiencesFoster a positive work environment that embraces cultural diversity and promotes teamwork