Vacancy caducado!
Summary:Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country's Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you'd be a great addition to our team.
Job Details: Provide support on Product Operations (formerly known as Specialty Product Team) sponsored programs/products, including but not limited to account set up and handling contacts from merchants, Relationship Managers, HSC personnel, and 3rd party partners. M ust have a detailed understanding of Regional Service Team processes including those functions performed by Customer Advocates. Responsibilities:- Data enter merchant information accurately, within specified time limits into the applicable database, usi ng proprietary tools.
- Setup specialized, Product Operations sponsored, merchant accounts on HPS internal systems as well as 3rd party vendor specific systems.
- Interact with Relationship Managers, HSC personnel, and External Heartland offices via phone, fax , and e-mail to resolve any issues relating to the successful processing of new accounts and maintenance requests.
- Stay current with all equipment options, features and functions as it relates to the vendor/product.
- Provide customer service support to merc hants participating in Product Operations sponsored programs, including POS and account related inquiries.
- Meet or exceed production, quality, and attendance objectives of the department.
- Regularly communicate details of fulfillment efforts through schedul ed meetings and written pieces.
- Other duties as required by business conditions or as assigned.
Education: High school education Experience, Knowledge and Skills: Minimum twelve (12) months data entry experience and/or twelve (12) months call center. (Minimum of twelve (12) months experience as an employee of Heartland Payment Systems). Fundamental knowledge of overall Bankcard Industry. Ability to work rapidly, independently and accurately under pressure to meet departmental goals. Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department's procedures, policies, and responsibilities. Must have a strong understanding of Point of Sale functionality and support Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail. Must have a s trong understanding of overall POS Support. Strong Maintenance and Application Entry background is a plus. Level: Works under limited supervision; work is typically routine; refers to standard instructions and procedures for guidance and direction; encoun ters issues that are varied, but straightforward and may require research/inquiry to solve. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support. Disclaimer: The above statements are intende d to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Nor are such responsibilities, d uties and skills static; changes will occur over time .HPS offers a competitive salary and comprehensive benefits package to qualifying employees. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Vacancy caducado!
