You are a production fast-paced environment enthusiast. You have found the right team!As a Transaction Manager I in Customer Resolution Services, you will be responsible for high risk processes and controls to mitigate risk for each process. You will directly manage a group of 18-20 Specialists. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will also ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.Job responsibilities
Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.
Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
Ensure team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
Required qualifications, skills and capabilities
Have People Management Experience
Minimum 3 years of experience in financial services
Able to drive Change in a high production environment
Be detail oriented and ability to work under pressure of deadlines
Deliver coaching and feedback / People Management
Able to multitask and meet deadlines in a fast-paced environment
Have verbal and written communication skills, including the ability to simplify and communicate complex issues for a variety of audiences
Prioritize and organization skills, able to handle multiple assignments and competing priorities
Problem solving skills with a successful record balancing risk and customer experience
Possess functional experience in MS Office Suite (Excel, Word, PowerPoint, Outlook), must be proficient in Excel
Schedule Monday-Friday 8:00am-5:00pm. This is a hybrid schedule 3 days in office and 2 days work remotely after training.This role is not eligible for Visa SponsorshipChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans