Storyteller - Customer Experience (Healthcare Software)

As an Insights Storyteller on our Professional Services team, you will analyze interactions between our clients and their customers, translating qualitative and quantitative data into compelling, actionable narratives. Partnering closely with Strategic Relationship Executives and Customer Success Managers, you will create and present insights that inspire client decision-making and deliver measurable results.What You’ll Do:Evaluate client-customer interactions to uncover meaningful findings.Analyze qualitative and quantitative data to identify actionable, relevant insights.Develop captivating storylines that bring data to life and capture client attention.Design and build impactful PowerPoint presentations that visually support data-backed storytelling.Present engaging, insight-rich stories to clients in primarily virtual settings.Facilitate client discussions around key findings, fostering understanding and action.Collaborate cross-functionally to ensure high-quality deliverables aligned with client goals.Continuously refine Authenticx’s approach to data-driven storytelling.Maintain a deep understanding of the Authenticx platform, features, and use cases.Build and nurture positive client relationships, always focusing on their needs and desired outcomes.