Insights Analyst (Healthcare Call Evaluator)

As an Insights Analyst, you will serve as a member of our Evaluation Services team, and you will: Evaluate interactions between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking. Use predefined rules to label interactions consistently and objectively. Apply verbal and written communications to evaluate quality and compliance while revealing customer insights. Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system. Work independently and collaboratively with a virtual team to promote accuracy and consistency. Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients. Become a subject matter expert in the programs and services offered by our clients.