DescriptionYou will thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions.General responsibilities include:
Provide excellent customer service and one call issue resolution
Handle incoming phone calls and assigned email requests along with escalated items
Assist participants with registration and log in issues
Assist participants with navigation on the website for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non-routine nature
SkillsCustomer service, data entry, healthcare, insurance, Customer support, Call center, SupportAdditional Skills & Qualifications1-3 years of experience in a technical call center environment or transferable skillsPay and BenefitsThe pay range for this position is $16.00 - $16.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Indianapolis,IN.Application DeadlineThis position is anticipated to close on Feb 14, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.