Vacancy caducado!
and those authorized to work in the U.S. can be considered as W2 candidates. Position: Database Analyst / Associate Start Date: 04/19/2021Location: Indianapolis, IN 46204Job Requirements:•Bachelor's degree required. Mathematics or Statistics & Data Science, preferred.•3-5 years of direct work experience - or equivalent in a combination of education and college internships.•Strong analytical skills to study numerous sets of data and draw accurate conclusions.•Ability to analyze research data and summarize into usable reports using various Business Intelligence tools.•Extensive problem solving skills.•Proficient in Microsoft Office PowerPoint and presentation design/development.•Advanced skills in Microsoft Office Excel.•Experience in Research Practices, Survey Design and management.•Experience with Qualtrics or other online survey tools.•Strong presentation skills.•Knowledge of customer service practices.•Familiar with ICBM a plus.
Difficulty of Work:•Incumbent works within generally accepted management guidelines and practices.•Only general instructions and/or objectives are provided before work begins.•The Customer Satisfaction Analyst's job requires considerable initiative and solid analytical abilities.•The Incumbent must have the ability to coordinate and manage multiple assignments, projects, deadlines and must prioritize workload in order to meet those deadlines.•In addition, the incumbent must analyze and interpret data and problem scenarios and must be able to draw conclusions and make recommendations / proposals based on their findings.•The incumbent must be able to support their findings, as needed, through discussions with CLIENT leadership.•This position will interact with managers, Executive Director and, on occasion, the Department of Revenue COO.•When interacting with the management team and senior executives, the incumbent must be able to stand firm and articulate their position, based on facts and data.•The•incumbent must also possess non-routine, problem-solving skills, and think outside of the box, to recommend solutions to issues identified from their survey data findings.Responsibilities:•The Customer Satisfaction Analyst has significant independence in the role and acts as part of the CLIENT Customer Service leadership team.•The Incumbent must effectively coordinate their own assignments as•they relate to their overall workload and the needs of the department.•The Incumbent works independently and uses extensive judgment in problem solving situations.•Work requires many choices and decisions on non-standardized and varied problems.•The incumbent will efficiently and effectively document their research and recommendations.•The incumbent must possess advanced knowledge / work experience in administering and deploying surveys and interpreting survey results using Qualtrics or other online survey tools.•The incumbent creates daily, weekly, monthly and year-end reports for the Customer Service Management team, CLIENT COO as well as the monthly Governor's report.Vacancy caducado!