Vacancy caducado!
- Fortune 500 Company!
- Long term contract with possibilities of extensions and/or full time hiring!
- #7 for Top Companies for Executive Women!
- #132 America s Best Employers 2018! #240 World s best employers 2017!
- #62 Best Employers for Diversity in 2018!
- Ranked 12th on Diversity Inc Magazine s 2018 list!
- Autonomy and an awesome work environment!
- Work for a well-liked and respected manager
- Scored a 100% on the Corporate Equality Index continuously since 2005 by HRC!
- Must be available to receive customer calls/emails to assist with parts lookup and place orders on behalf of the customer.
- Use various tools for parts lookup and order research, including BMS, Quick Serve Online, GOMS, Web Parts.
- Provide customers with updates on submitted orders, using various internal systems and programs.
- Assist other CAC team members as needed.
- Work internal reports as assigned by supervisor/manager.
- Work with local branches and Regional Distribution Centers for part sourcing, to fill Emergency/Warranty orders.
- This position is available to be worked from anywhere in the Continental US.
- Resolves routine customer issues through a basic understanding of company processes, systems, and practices.
- Escalates non-routine issues, providing documentation through process.
- Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient.
- High school diploma
- Minimal relevant work experience required manager is seeking candidates with 1-2 years experience in a customer facing or customer support role, retail, customer service or anything related.
- Candidates with previous experience in order management, order entry, tracking, order life cycle would be great!
- Experience in supporting ecommerce is preferred but not mandatory.
- Experience supporting chat channel.
- Multitasking skills.
- Strong written communication skills.
Vacancy caducado!