Vacancy caducado!
Responsibilities:
- Support small scale projects that relate to overarching content management program strategy.
- Analyze data using Reports and Analytic Dashboards to identify data gaps or duplication within our Knowledge base specifically related to our Einstein Intent for Ask Astro project.
- Engage with Subject Matter Experts to compile a list of internal processes and align these processes to RevOps Knowledge.
- Refinement of content management operating framework and taxonomies driving standards and best practices across Global Revenue Operations. This includes release readiness, article archiving and taking actions on customer feedback.
- Propose quality control of products and processes to maintain accuracy of content and efficiency of processes.
- 3+ years experience in basic business analyst activities such as-is to-be process documentation, requirements gathering, UAT
- Strong written and oral communication skills
- Ability to work autonomously, hit deadlines, and meet quality expectations
- Must have strong organizational skills to efficiently manage priorities and quickly respond to urgent requests
- Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues
- Familiarity with content management systems & knowledge management principles and techniques
- Familiarity with Data Taxonomies/Information Architecture
Vacancy caducado!