Vacancy caducado!
Responsibilities:
- Perform all tasks related to the day-to-day operations of several large implementations of including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications
- Perform all tasks related to the day-to-day operations of CMS, LMS, Google Apps and other on demand applications
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Maintain and demonstrate 100% compliance with all written policies and Sarbanes-Oxley user and change management controls
- Assist in the configuration and maintenance of sandbox environments to facilitate success development and QA testing of new on demand features and functionality
- 2-5 years experience in Web Application or IT Support with proven ability to support customers with diverse requirements
- Previous administration experience with a minimum 1000-seat environment handling all aspects of CRM, case management and platform maintenance
- Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
- Excellent project management skills with ability to juggle multiple projects/tasks across various user groups
- Understanding of business processes and ability to translate business requirements into application functionality
- Must be a go-getter and enthusiast who thrives on working in fast-paced environment
- Strong team player with service-oriented attitude and customer focus
- Excellent written and verbal communication
- BA/BS Degree or equivalent work experience
Vacancy caducado!