Server - Franchised

Job Number 24160320Job Category Food and Beverage & CulinaryLocation Hotel Carmichael Autograph Collection, One Carmichael Square, Carmel, Indiana, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Coury Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.DESCRIPTION:Located in the heart of Carmel City Center near the Arts & Design District, Hotel Carmichael offers a unique way to experience Central Indiana: spirited, celebrated, and steeped in tradition of authentic hospitality. Discover the music, movement, and magic of Carmel’s newest boutique luxury destination, the Hotel Carmichael.If you were referred by an associate, please list the associate's name who referred you when applying.POSITION SUMMARY:If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining the communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and constantly. Servers take control and ownership of every guest’s experience. Servers have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service as a result of this. They have a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.RESPONSIBILITIES:· Leads guests through all aspects of the dining experience.· Provides gracious and professional food and beverage service in an efficient manner. Also responsible for answering questions, suggestively selling, and creating an upbeat atmosphere for guests.· Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant’s promotions and specials.· Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.· Communicates all allergy and dietary restriction information clearly on tickets.· Retrieves and delivers food and beverage orders in a timely manner.· Replenishes beverages and ensure guest satisfaction throughout the meal service.· Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.· Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person.· Responsible for crumbing the table whenever it is appropriate during the meal.· Makes certain the serving station is well-stocked at all times.· Presents the check and responsible for all transactions including receiving payment and accurately counting back change.· Keeps the table areas and bar clean, orderly and properly stocked. Clears and resets tables.· Gives every table a sincere thank you and farewell.· Responds graciously to guest service issues and reports the situation to Restaurant Management.· Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.· Maintains a sincere, positive, pleasant and enthusiastic attitude provides our customers with the highest quality care and service.· Execute wine service when necessary.· Assisting with the training of new team members.· Additional tasks and responsibilities may be assigned at the discretion of the manager.Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.KNOWLEDGE, SKILLS AND ABILITIES:· Must be able to obtain an Indiana Employee Liquor Permit.· Ability to think and communicate clearly in high pressure situations.· Ability to execute professional wine service.· Knowledgeable of pre-check register operation.· Knowledgeable of computer operations and ordering procedures.· Knowledgeable of basic sanitation.· Ability to effectively communicate effectively with customers, co-workers and supervisors.· Ability to maintain excellent attendance and punctuality.EXPERIENCE:· Previous bartending, serving and/or customer service experience.PHYSICAL DEMANDS:· Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level· Able able to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.This company is an equal opportunity employer.frnch1The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.