IT Support Specialist

The annual compensation range for this position is $48,000- $52,000.The Indiana University Foundation (IUF), in partnership with the Indiana University Alumni Association (IUAA), seeks a passionate, customer-centric IT professional to serve as an IT Support Specialist for our Bloomington, Indiana location.Reporting to the IT Support Manager, the IT Support Specialist plays a crucial role in ensuring an exceptional end-user experience. In this role, you’ll respond to telephone calls, Help Desk Issues (Jira Service Management), and in-person requests for technical assistance. You'll assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems. Occasionally, you’ll support seasonal board meetings and events that may require travel.We’re looking for someone who’s not only a technical expert but a natural leader who takes ownership of their tasks. You’ll thrive in troubleshooting and finding solutions independently, demonstrating initiative as a self-starter. You’ll also need to be skilled in working across different operating systems, including both Mac and Windows.Beyond technical abilities, we’re seeking someone who excels in customer service. You’ll be key in teaching others how to navigate technical issues, and your ability to communicate clearly and build positive relationships will be key to your success in this role. You will join a team of enthusiastic, customer service-oriented professionals with a passion to serve and collaborate as a team.