Project Management Assistant (Entry-level)

The Project Management Assistant (PMA) supports the Project Management staff in servicing clients to meet the Client Service Organization mission. The PMA will work onsite at the Tinley Park lab. Having a good understanding of lab work and customer service experience is ideal.Project Management Assistant I responsibilities include, but are not limited to, the following:Project set-up:Creates bottle ordersSchedules courier or field sampler, if neededConfirms non-Eurofins subcontract labs are on the approved list and set up as vendors for existing workGenerates JDE requisition when sending subcontract samplesSample Receipt:Reviews log-inGenerates subcontract paperworkSends client sample receipt confirmationReviews draft invoiceConfirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicingReporting:Creates and issues final report by client due dateIssues final data packageState reporting forms and submissionDMR FormsEDD checkersData uploadCompiles case narrativeInvoicing:Reviews final invoice before issuing to clientGenerates credit/debit memos as neededSubmits credit/debit memos for approvalSubmits approved credit/debit memos to client, if neededSubmits revised invoicesAttention to Clients:Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals.Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.Technical Familiarity:Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.Strong computer, scientific, and organizational skillsExcellent communication (oral and written) and attention to detailAbility to work independently and as part of a team, self-motivation, adaptabilityAbility to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies