Client Support Technician

Review and implement new technologies for network management and information accessibility.Perform equipment installations, peripheral connections, installation and deletion of software consistent with standard configurations and/or established policies.Configure, modify, optimize and perform basic configuration management functions for software and hardware. Perform initial system diagnostics and troubleshooting.Identify problems and resolve hardware/software/network malfunctions.Provide software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches.Manage and administer all mobile devices, laptops, and computers (wired, docked, and wireless).Optimize servers and their services to better meet customer needs, e.g., assigning user profiles, defining printer access, and setting up user restrictions.Provide basic software application assistance for commonly used office automation applications. Work with the Base Network Control Center (NCC) and organization Computer Systems Security Officers (CSSOs) to implement network security policies and procedures. Provide the Information Technology Account Manager (ITAM) custodian required information on all equipment moves within two working days. Prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.