Vacancy caducado!
- Serve as the first contact with users who need technical assistance via the phone, email, or support ticketing system
- Perform troubleshooting using different diagnostic techniques to diagnose and resolve technical hardware and/or software issues on both Mac and PC platforms
- Provide quick resolution, follow-up and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Keep record of problems and their resolution through the helpdesk ticketing system.
- Provide needed information on IT products or services
- Provide feedback on processes and procedures, making recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
- Maintain process documentation in accordance with organizational standards and industry best practices.
- Assist in the initial onboarding process for new hires, freelancers, and consultants
- Maintain up to date knowledge on PC and Mac technologies through research and ongoing training
- 3-5 years’ experience supporting PC desktops and laptops in a corporate environment.
- Experience with Microsoft cloud applications, specifically O365.
- Experience with a mixed network of Mac and PCs a plus.
- Experience integrating users & computers with Active Directory.
- Experience with Adobe Creative Cloud Suite, including installation, troubleshooting, configuration, and upgrades. Publishing industry experience a plus.
- Experience with VOIP telephony systems a plus.
- Experience with a computer and device management system such as Intune a plus.