OverviewEmbark on a rewarding career journey with us today as an Assistant General Manager! Pay starts at $15.75 per hour and offers incentive bonus pay for performance. Enjoy fantastic working hours – from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well. Joining our team also means instant compensation! Through our collaboration with DailyPay, employees have the freedom to access their earnings whenever they need them. This, complemented by an extensive benefits package, including employee discount program, medical coverage, 401(K) retirement plans, program for training certifications, paid vacation days, and swag awards. Step into the dynamic role ofAssistant General Manager (AGM)and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day. Team Car Care (TCC) oversees a network of over 500 Jiffy Lube auto service centers across North America. We foster a vibrant and dynamic workplace environment that focuses on providing outstanding quality customer service through ethical selling and product knowledge. At Team Car Care, we won't just provide you a uniform, we're dedicated to nurturing your growth and potential by providing top-notch training programs for both technician and management roles. Furthermore, we offer accelerated career progression opportunities for dedicated team players who consistently deliver outstanding results. ResponsibilitiesResponsibilities will include but will not be limited to
Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
Ensure our quality control measures and processes are followed consistently
Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
Provide clear and detailed direction to the team consistently
Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
Provide guidance and mentoring to the automotive technicians and CSA's
Perform opening and closing duties when the General Manager (GM) is off
Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
Manages inventory and product order that meets the business need
Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
Assist guests with their questions and needs. In-person, electronically, or via the telephone
QualificationsQualifications
One to three years of retail management experience; Professional automotive experience is not required.
Must have exceptional oral and written communication skills
Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the retail industry
Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
Has a "Guest First" mindset
You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to stand on your feet on hard surfaces like concrete or metal
Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
Must be able to lift and move work-related items up to 50 pounds
Perform all other duties as assigned or needed.
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Additional InformationLocationUS-IL-NapervilleID2024-11267CategoryStore PositionsStreet922 E Ogden AveCityNapervilleStateILZip60563