Ocean Export Agent

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Ocean Export Files and reportingUse Global Ocean Export Monitor daily.Ensure documents are timely sent and Shipping notices communicated to overseas and customersEnsure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).Always meet compliance to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in Customer SOPMeet KPI standards in accordance with the Company’s procedures     Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.