Job Details

ID #52501360
Estado Illinois
Ciudad Matteson
Fuente Amergis
Showed 2024-09-13
Fecha 2024-09-13
Fecha tope 2024-11-11
Categoría Etcétera
Crear un currículum vítae

Customer Service Representative

Illinois, Matteson
Aplica ya

Amergis Healthcare is hiring a Bilingual Customer Service Representative for a Call Center in Matteson, IL. Are you an experienced Customer Service Representative with a background in Medicare, Medicaid, or the healthcare industry? Are you skilled in handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service? If so, we have an exciting opportunity for you to join our team as a Bilingual Customer Service Representative!

Company: Amergis Staffing

Shift: 9A-530PM

Weekly pay + benefits!

Responsibilities:

Respond to inbound calls from members regarding Medicare and Medicaid benefits, eligibility, and coverage

Make outbound calls to follow up on inquiries, provide information, and assist with enrollment processes

Resolve customer issues and concerns in a timely and professional manner

Document all customer interactions accurately in the system

Collaborate with internal teams to escalate and resolve complex issues

Meet or exceed performance metrics for call quality, productivity, and customer satisfaction

Minimum Requirements:

1 year of recent experience in customer service in a healthcare or insurance setting

Knowledge of Medicare and Medicaid regulations and processes required

Comfortable in fast paced environment with inbound and outbound calls

Proficiency in computer skills and familiarity with CRM software

Strong organization skills as you are given various scripts to follow for calls

High school diploma required

Bilingual in Spanish and English

Covid-19 Vaccine required, no exceptions

Benefits

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Competitive pay & weekly paychecks

Health, dental, vision, and life insurance

401(k) savings plan

Awards and recognition programs

Benefit eligibility is dependent on employment status.

About Amergis

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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