Opportunity at a GlanceThe Manager, Registrar Services will be responsible for direct oversight, coaching, training and development of Registrar Services Representatives responsible for multiple functions. Is responsible for managing day-to-day operations and student escalations, as well as assessing the effectives of services provided. Is responsible for developing and implementing strategies to meet the needs of institutional partners and accomplishing operational objectives for institutional partners.   This leader is charged with being a role model for the organization TEACH values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.
ResponsibilitiesProvides leadership to promote and maintain integrity, accuracy, and timeliness in the delivery of service to students and institutional partnersDirects and manages a Registrar Services team and provides leadership to continually improve institutional partner services -  Evaluates and reviews current customer service, operational practices, and processes and advises senior leadership on recommendations for improvement.Ensures that the department is appropriately staffed, which includes responsibilities of  interviewing, training and supervising colleagues to create a workflow to promote efficient use of colleagues’ time and resourcesDevelops, implements, and monitors schedules that provide effective coverage to ensure qualityEnsures that staff knows and understand their responsibilities, authorities, and accountabilities.Provides regular feedback to colleagues regarding productivity and quality and conducts performance reviews to help overcome colleague performance issues.Responds to escalated matters and strive to resolve in a timely and professional manner.Quantifies and reports enrollment figures using enterprise systems and tools. Ensures accuracy of this data and resolves discrepancies.Assists with researching student matters pertaining to academic progress, policy, registration, etc.Demonstrates and communicates current, detailed and accurate knowledge of University policies, federal and state regulations in a manner that displays deep understanding of the rationale and the value of the policy or procedure.Completes other duties as assigned.Performs other duties as assignedComplies with all policies and standards