Opportunity at a Glance
The Academic Support Advisor role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, registration, persistence, and the student experience.  Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors will also work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor I role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.
ResponsibilitiesProvide critical guidance to students regarding course registration and ensure comprehensive understanding of degree and practicum application requirements (as applicable per program).Serve as a dedicated advocate for students' advising needs, directly contributing to their successful enrollment, engagement, and completion of educational objectives.Deliver authoritative advice on university policies, procedures, program requirements, and related academic matters to ensure student compliance and success.Conduct rigorous monitoring of student progress to proactively identify at-risk scenarios and implement, measure, and refine academic success strategies.Utilize advanced systems and student data analysis to maintain accurate enrollment, persistence, and graduation information for assigned program/campus locations. Meticulously document all interactions in appropriate institutional systems.Provide strategic coaching to students, assisting them in overcoming barriers to persistence or graduation. Make judicious referrals to appropriate resources when necessary.Maintain comprehensive and current knowledge of all academic programs, policies, and procedures, including institutional policies and federal and state regulations. Ensure strict compliance with applicable federal and state guidelines.Actively promote and educate students on the effective use of self-service tools during advising interactions to foster independence and efficiency.Engage students through diverse communication channels, including virtual/video advising, inbound student calls, and proactive outreach, to deliver optimal resolutions and support.Identify and propose strategic solutions to enhance current methodologies, actively participating in the evolution of our dynamic organization.Foster cross-departmental collaboration to ensure the delivery of an exceptional student experience.Fulfill the crucial role of a designated Campus Security Authority with utmost diligence.Execute additional duties as assigned with precision and professionalism.Maintain strict adherence to all organizational policies and standards.