IT Help Desk Analyst

Vacancy caducado!

IT Help Desk – Application Support

6 Month Contract to Hire $22-25/hr W2

Gurnee, IL

Will look at candidates with 1 year of experience

PRIMARY RESPONSIBILITIES: Resolve complex application/technical issues;Needs the ability to adapt and pick up new technology rapidly;Must be able to troubleshoot and understand upstream and downstream dependencies;Candidate will be an internal escalation point for the Support team;Must be able to be a team player and work within a small team enviornment;Respond to requests for application assistance via phone or electronically through tickets;Document, track and monitor problems to ensure timely resolution;Research questions using available information resources;Must be able to and willing to provide phone support to remote clients;On call phone support is a shared responsibility of the support team;Advise users on appropriate action and follow standard help desk procedures;

POSITION REQUIREMENTS: Bachelors degree in (Business Management, Computer Science, or related discipline);Great phone demeanor and strong customer service skills – posses a passion for helping first;Must be familiar with multiple browsers and how to troubleshoot issues within them;Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);Strong and effective customer service skills, interpersonal, and conflict management skills;Strong organization, planning, communication, diplomacy, and presentation skills required.

Benefits once hired on FT:Competitive base salary and bonus programComprehensive health insurance plans (medical, dental, vision)Company paid basic life and accidental death and dismemberment up to $250,000Voluntary benefits including short-term and long-term disability, supplemental life insurance, accident insurance, long-term care insurance, flex spending and dependent care, and pet insurance401(k) retirement plan with a company matchPaid time offHealth club reimbursementAttend and support our annual franchisee and branch leadership conferencesCareer growth opportunities and ongoing training

ID	#15270544
Estado	Illinois
Ciudad	Gurnee
Tipo de trabajo	Contract
Salario	$22 - $25
Fuente	Solution Partners, Inc.
Showed	2021-06-09
Fecha	2021-06-02
Fecha tope	2021-08-01
Categoría	Servicio al cliente
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Job Details