Mandate: Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests. Requirements:
Minimum of 3 years of operations experience in the Freight Forwarding environment
College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
Experience in CargoWise One system or related systems is considered an asset
What You Offer:
Proficiency in establishing rapport and developing solid relationships with key customer contacts
Ability to probe the right questions, listen carefully and understand customer’s needs
Ability to work efficiently in a team environment, as well as independently
Excellent communication skills
Extremely detail oriented and highly organized
What We Offer:
Equal opportunity employer
Competitive compensation
Work life balance
Comprehensive health and dental care