Customer Service Representative

Description We are offering a Contract to permanent employment opportunity for a Customer Service Representative in ELK GROVE VILLAGE, Illinois. This role involves working in a dynamic environment where you will be responsible for overseeing customer orders, coordinating with various departments, and maintaining effective customer relationships. Responsibilities: Oversee and manage all customer offers until the receipt of purchase order, ensuring all sales terms are met. Enter customer orders into the company software system efficiently and accurately. Confirm customer deliveries based on production workload, liaising with the Production Planner as necessary. Communicate all sales-related information, including competitor insights, new product developments, and pricing details, to the Key Account Manager. Collaborate with other team members and provide support in the absence of other sales assistants. Manage and process customer complaints in the system and relay them to the Quality Department. Support the Key Account Manager in generating monthly reports and statistics. Foster strong customer relationships through timely, detail oriented, and accurate interactions. Prepare and process all shipping-related paperwork, including labels, packing slips, invoices, and schedule pickups with trucking companies. Issue pick orders to the warehouse department to ensure timely shipment of orders. Requirements High school diploma or equivalent required. Proven experience in a customer service role. Proficient in using computers and related software. Strong communication and interpersonal skills. Ability to handle stressful situations and remain calm. Ability to work in a fast-paced environment. Excellent problem-solving skills. Ability to maintain a positive, empathetic, and detail oriented attitude towards customers at all times. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Ability to work flexibly, including weekends and holidays. Ability to work effectively in a team. Willingness to learn and improve. Ability to multitask, prioritize, and manage time effectively. Strong listening skills. Ability to handle confidential information responsibly. Bilingual or multilingual skills are a bonus but not mandatory. Knowledge of CRM systems is advantageous. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .