Vacancy caducado!
- Detailed knowledge and experience in Genesys
- Knowledge of SIP infrastructure, Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal.
- Hands on experience in Intelligent Workload Distribution
- experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical
- Proficient in tools like Composer, Eclipse, IRD (Interaction Routing Designer),
- experience with IVR technologies
- Genesys
- SIP infrastructure
- Intelligent Workload
- IVR technologies