To Apply: Visit https://drivesally.com/, navigate to the "Careers" section, or simply reply to this message with your resume attached.
Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for an energized automotive professional with knowledge of service writing to join our HQ in New York City!
As a Service Writer, you will report to our Service Manager and be responsible for the efficient operation and control of work requests in our facility. Your job will be to diagnose, write service tickets, and help manage the workflow that enters our facility. This work requires teaming, respect, and problem-solving with different parts of the organization.
What you’ll do
Meet and exceed key operating and financial targets, including utilization rates, average rental rates, active rental days per unit, revenue, average wrench days, average hold days, and Google review scores.
Be the first point of contact for all garage customers to ensure best-in-class service
Greet customers in a professional, courteous, and timely manner
Open work order requests immediately upon vehicle intake and notate customer concerns
Work with Service Manager and Automotive Technicians to allocate workflow efficiently
Maintain customer contact to ensure smooth delivery of vehicles
Drive vehicles to and from service lane, service stalls, and parking areas as needed
Ensure quality control of vehicles, including cleaning and detailing of vehicles
Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
What we look for
1-2 years experience in automotive service center
Customer service background
Basic knowledge of methods, techniques, parts, tools, and materials used in automotive services
Basic level of computer proficiency
Excellent verbal and written communication skills
Availability to work rotating weekends or holidays
Toyota and or Tesla experience is a plus
Benefits
20 PTO days
Medical, dental, and vision contribution plans
Team lunches
Compensation range: $19-$22/hr
Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!
To Apply: Visit https://drivesally.com/, navigate to the "Careers" section, or simply reply to this message with your resume attached.