We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers. In recent years, digital platforms have become an increasingly critical part of delivering excellent customer experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.We have built a new McDonald’s Customer Experience (MCX) team to work closely alongside Global Technology in developing and deploying smart digital investments that improve experiences for our customers and drive visits, sales, and cash flow for the system. Our collective vision is to make digital experiences more personal, more convenient, and better value for our customers with an agile 'test, learn and improve' approach. The role of MCX is to set the overall digital strategy and define digital customer solutions across ordering, payment, personalization, loyalty, and delivery. Together with Global Technology, we identify the most significant opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery. In addition to setting the overall digital vision and strategy, we help markets to accelerate opportunities, consolidate lessons to share across markets, measure progress, and drive continuous improvement and enhancements to the McDonald’s customer experience.As a Senior Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for a portfolio of products. You will work closely with cross-functional teams, including engineering, design, operations, and marketing, to drive product innovation and achieve business goals. You will be the champion of the customer, translating their needs and feedback into product requirements and driving customer-centric product development. The Senior Product Manager will also analyze market trends, conduct competitive analysis, and identify growth opportunities to ensure the product portfolio remains driven and relevant in the market.Key Responsibilities:Develop and implement the product strategy and roadmap, aligning with overall business goals and market trends. Define the product vision and direction, and communicate it effectively to cross-functional teams, executives, and partners.Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new products and features. Collaborate with UI, SDM and Engineering to develop, text and ship functionality to users.Deeply understand customer needs, difficulties, and behaviors through customer research, user feedback, and market analysis. Use customer insights to advise product decisions and prioritize product backlog items.Conduct market research and competitive analysis to identify market trends, customer needs, and growth opportunities. Stay up-to-date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive. Facilitate release planning, weekly demos with partners and other Agile practices on an operational basis.Define and supervise product performance metrics, such as revenue, customer adoption, and customer satisfaction, to evaluate product success and make data-driven decisions. Conduct post-launch evaluations to assess product performance and gather feedback for future product iterations.Collaborate with cross-functional teams and additional squads including engineering, design, marketing, sales, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 – $190,310
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.