WHAT YOU WILL BE DOING: You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.The Swiss Service Agent is the heartbeat of the hotel operation!  They process all external and internal calls either by redirecting calls or assisting the caller. The Swiss Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Swiss Service Agent is our guest’s trusted guide, providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.   This is an overnight position - the hours are from 11 pm to 7:30 amAnswer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standardsCommunicate internal and external guest requests via applicable resort softwareMaintain and monitor the Royal Service software systemEnsure all requests logged in the Royal Service software are followed up according to the hotel’s standardsAny other tasks that may be assigned
Physical aspects of the position include but are not limited to the following: Frequent sitting throughout shiftOccasional lifting and carrying up to 25 lbsOccasional bending, kneeling, pushing, pullingOccasional ascending or descending ladders, stairs and ramps