The Outside Sales Representative for Atlantic Plywood is responsible for strengthening customer relationships, while driving volume and profit growth using a balanced approach of new business development and existing account management. RESPONSIBILITIES: General
Assist in building their individual sales and profit plan
Become expert on market and products
Understand and be able to explain our policies and procedures
Provide product pricing and account level recommendations
Participate in required vendor training and develop appropriate product knowledge in all products sold
Effective call schedule planning and documentation in CRM
Develop specific account-based strategies to protects, grow and drive business
New Business Development:
Responsible for aggressively developing a pipeline in CRM for new business
Create pull through for our direct accounts by working to educate and influence their customers
Introduce new products and complementary products to existing and new customers
Develop and carry out strategies to increase market share of our products with new and existing customers
Execute and implement company promotions and programs
Prospect and develop new business targets/opportunities
Account Management:
Responsible for maintaining and protecting existing account business
Train customer sales teams on product knowledge and selling techniques, as needed
Provide merchandising support
Address and resolve customer complaints and/or claims
Set up and attend trades shows, as needed
Continue building relationships through excellent customer follow up and product resolution
QUALIFICATIONS :
Knowledge, Skills and Abilities:
Strong customer service skills both in person and virtually
Self-motivated and functions well independently as well as within in a team
Ability to present to groups both large and small
Microsoft Office including hosting presentation
Have strong closing skills with customers and follow up on commitments
Ability to travel throughout the assigned territory as required
Strong analytical skills, including the ability to identify and analyze key, market, customer, and competitive trends.
Education:
Bachelor’s degree preferred or industry experience equivalent
Experience:
3+ years’ experience in customer facing sales within building products industry
Have direct exposure in resolving customer concerns
Experience in customer facing selling
Understanding of building installation process
WORK ENVIRONMENT:
In-market 85% of the time (customer facing)
Occasional over-night travel required.
Must react to short lead customer requests, Possible evenings, or weekend for customer events