Food & Beverage Manager

What Awaits You:Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.Complimentary meals at our on-site employee cafeteria.Impactful Work: Contribute to our Corporate Social Responsibility initiatives.Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!Your Role: Elevating Culinary ExcellenceAs the Food & Beverage Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:Your Responsibilities:Guest-Centric Service:Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.Memorable Service: Engage with guests in a professional manner, making them feel welcome and valuedSpecial Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teamsGuest Recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host softwareOperational Balance: Manage an array of operational, administrative, and colleague needs adeptlyGuest Feedback: Manage and address proper customer complaints and special requests promptly and professionallySystem Management:Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and proceduresReservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservationsMenu Engineering: Communicate with management feedback from guests for the menu items and experienceCollaboration and Leadership:Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experienceForecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flowEvent and Reservations: Manage waitlists and special events and seating arrangements to maximize efficiencyTeam Engagement and Development:Meetings and Reporting: Attend designated meetings and contribute insights.Champion Initiatives: Assist with Silverware programming and obtain designated Avero reportsContinuous Learning: Participate in ongoing training activities, and spearhead training opportunities for the Food & Beverage TeamManuals and Standards: Develop trainings and operating procedures to maintain a high-standard sequence of serviceTeam Management: Continuously engage team members and provide correction, coaching, and counseling when necessaryCorporate Compliance and Accuracy:Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.