Executive Assistant

Job Summary: Performs site-specific operational functions as determined by ARO and NielsenIQ. Responsible for overall success of our NielsenIQ account at the Front Desk. Essential Functions and Additional Responsibilities: Services at NielsenIQ include Concierge / General Hospitality / Reception, Facility up keep,  and Conference Room stocking and management.  Back up in Mail and Shipping & Receiving.  Cross Trained.   Initiates and leads special NielsenIQ / ARO projects in conjunction with NielsenIQ management. Responsible for making our clients look great in areas we oversee or we can assist with.  Big emphasis on Customer Service.  Big emphasis on Client and End User satisfaction.  Train back up.   Events and Meetings support at the highest level.  Many responsibilities are included in this critical role.  These include but are not limited to:  planning events, food ordering, food set up, greeting guests / attendees, cleanliness of the area, arranging tables / chairs / flipcharts, assisting with access and badges, escorting guests, high level communications, providing supplies, attending planning meetings, attending post meetings, providing signage support, checking facility for upkeep and lighting, food set up, food break down, clean white boards, etc.   Creates a Great First Impression.  Oversees the switchboard at the Reception Desk.   Work with Neuro lab as appropriate.  Ending October 13, 2023.   Walk the floors and assist clients / end users with any need they may have.   Track and prepare badges as appropriate.   Light office moves and facility upkeep. Must be reliable and prompt with work and attendance.  Addresses and facilitates the resolutions of employee questions and problems. Use of AROworks for packages, reporting, Activities, Dailies data, etc.   Able to meet with client regularly on ARO’s behalf, work closely with client contact, and travel as needed to assist client.   Builds existing and prospective client relations. Maintain kitchens and convenience areas.  Runs dishwasher, manages dishes.  Provides superior level of customer service to existing and prospective clients / visitors.  Work well with all partners including Fed Ex, USPS, IT, Security, and vendors.   Maintains standard operating procedures for sites and develops procedures as service requirements.    Maintains SOP. Oversees development of an on-site training manual along with consistent site testing.  Scanning as needed.   Continually improves and increases services while containing or reducing costs to the client.   Enforces company’s quality standards. Follows professional dress code requirements.   Performs other related duties and assignments as required.