Deputy Project Director (925582)

Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services unitsImplement and provide change management when changes to policy / procedure occurManages communication and coordination of case management, enrollment and customer serviceProvide leadership to staff and collaborate with Department Heads to enhance services, quality and performanceParticipate or lead outreach activitiesOversee timely and accurate reporting of operations metrics for Project Director Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekersBuild business process expertise within the team and develop best practicesCoordinates service delivery for Refuge Cash Assistance program (if required)Compiles information and data for completion of quarterly reports  Effectively collaborate with departments for program development and information dissemination Provide leadership, support, and guidance to staff, partners and operations across all Company RegionsOther duties as assigned