Job Description:
We are looking for a motivated and detail-oriented Customer Support Assistant to join our support team in Chicago, IL. The ideal candidate will be responsible for providing efficient and friendly assistance to clients, handling inquiries, resolving basic technical issues, and ensuring a positive customer experience. You will play a vital role in maintaining our reputation for outstanding client care.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional mannerAssist with troubleshooting customer issues and providing appropriate solutionsDocument customer interactions accurately in the systemCollaborate with internal teams to ensure customer issues are resolved efficientlyFollow up with clients to ensure satisfaction and gather feedbackMaintain knowledge of company products and services