Customer Service Representative -Producer Services

Description We are currently offering a long term contract employment opportunity for a Customer Service Representative -Producer Services. As part of our team, you will be tasked with providing superior customer support in a fast-paced, high-volume environment. You will be responsible for handling customer inquiries through inbound and outbound calls and emails, maintaining customer records and ensuring customer satisfaction.Responsibilities: Deliver exceptional customer experiences via incoming telephone calls and emails. Resolve customer inquiries by navigating multiple systems and applications to research and analyze requests. Maintain performance and quality standards to ensure a positive customer experience. Work collaboratively with team members and business partners to meet customer needs. Handle special requests and complete additional tasks as needed. Demonstrate strong problem-solving skills and attention to detail in a fast-paced environment. Learn the basic concepts of personal insurance principles and the products we offer. Assume ownership and demonstrate timeliness in handling customer requests in an accurate and detail oriented manner. Build rapport with customers and respond to their needs in a compassionate, respectful, accurate, and timely manner. Analyze information to make appropriate decisions and solve problems. Requirements Strong customer service skills are required Excellent communication skills are essential Proficiency in Microsoft Excel is necessary Operational and research skills are needed Experience with both inbound and outbound calls is beneficial Knowledge of insurance principles and practices is advantageous Familiarity with the 'About Time' software is desirable Previous experience in revenue accounting is beneficial Ability to perform ad hoc financial tasks is required Experience in claim administration is important Knowledge of property insurance is a plus Collaboration skills are key for team-based projects Basic computer skills are necessary The role may require onsite visits Strong decision-making skills are needed Experience in underwriting is beneficial Ability to work with business partners is essential Experience in disability claims is a plus Adherence to quality standards is required Ability to communicate in a detail oriented manner is necessary Superior customer service skills are required Knowledge of 'A Plus' software is advantageous TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .